Sample Material of Current Public Administration Magazine
Information and Communication Technology
Good Governance Through e-governance with Special Reference to India
PREREQUISITES FOR E-GOVERNANCE SERVICES
Implementation of the e-governance services requires the focus on three prerequisites: (i) human capital and capacity building structures; (ii) well defined institutional structures with clear roles, responsibilities and accountability; (iii) widespread access to technology platforms with focus on initiatives of (a) internet adoption, (b) cloud enablement, (c) open data initiatives, and (d) cyber security. India’s e-governance transformation has been progressing rapidly since 2006 when the Indian government launched a vision for stronger delivery of citizen services through the National e-Governance Plan (NeGP). While the country is grappling with host of human capital, structural and technological challenges, there are success stories to share. But India has a long way to reach standards of e-governance. The country must accelerate its e-governance movement from vision to broad-based and effective implementation. The way forward lies in increasing the demand for egovernance services, both by driving up internet adoption and through creating more focused offerings. For this, India’s e-governance missions need to clearly identify their implementation functions, and create empowered, focused leaders with teams held accountable for their delivery.